Tuition Payment Guidelines
Tuition is paid in advance for the month for all lessons. Tuition is paid on an auto payment system and our preferred method is Bank Auto Draft. Tuition will be setup on the auto-draft system and will be drafted from your bank account on or around the 3rd of each month. A discounted rate is only offered to Bank Auto Draft accounts.
You will receive an invoice stating the number of lessons you are to receive for the month. Some months it may be four lessons and others it may be five lessons. The invoice will also show any items put on your account such as music books, sheet music, or music supplies.
We have a specific lesson time reserved for each student, thus payment must be made regardless of attendance.
No credits are issued for missed lessons. This includes missed lessons due to vacations, holidays, school holidays, breaks, illness, etc.
We use the auto-draft system for tuition payments.
Only Auto Draft Accounts receive the Discounted Tuition Rate.
Payments will be drafted from your bank account on or around the 3rd of each month. (If the 3rd falls on a holiday or weekend, the draft will take place prior to the 3rd.)
An invoice will be emailed to you stating what will be auto-drafted to your account such as tuition, music books, sheet music, music supplies, guitar rentals.
No additional fees are charged to use the auto-draft system.
Services fees are charged for Returned Funds. A $15.00 fee will be charged to your account for any item that is returned due to insufficient funds, closed accounts, incorrect account numbers or any other reasons funds are returned to Music Quarters.
Auto Charge accounts are charged the Standard Tuition rates. This applies to credit or debit cards.
Auto charges take place on or after the 5th of the month.
Any cards declined at time of charge must be settled within 5-days in order to continue with lessons.
Delinquent Tuition Payment Guidelines
Any tuition payments not paid in a timely manner due to returned funds or declined credit/debit cards may result in discontinuation of lessons. Any current month tuition payments not paid by the 15th of the month will result in an automatic stop of lessons until tuition is paid in full.
Health & Safety Guidelines
Currently face coverings are optional. Instructors may have their own policies regarding face coverings and will advise you of requirements.
We encourage students to use sanitizer or wash their hands prior to their lesson.
Do not send students with any symptoms of illness to the studio. If the student comes to lessons with symptoms, the lesson will be stopped and the parent contacted to pick up the student.
If student or family member is diagnosed with COVID or any contagious illness, we ask the student not come to lessons.
Instructors will offer the same courtesy of canceling their lessons if they are sick. Instructors will makeup these canceled lesson days based on on their own schedules and policies.
Music Quarters cleans the studio through out the day sanitizing high-touch areas and is cleaned thoroughly on a daily basis.
Music Quarters has the right to change policies, fees or waivers
with a proper 30 day notice.
No credits or refunds are issued for any missed lessons. Each instructor has his or her own policy regarding missed lessons and whether or not he or she offers make-ups. An instructor is not obligated to make-up lessons when a student cancels their lessons. We need a 24-hour notice prior to your lesson time if you are going to miss a lesson in order to be "considered" for a make-up IF the instructor offers makeups. They will advise you of their policies at the first lesson. Any same day cancellations or cancellations within the 24-hour notice, regardless of the reason, are not eligible for a makeup.
Students arriving late to their lessons will not have their lesson time extended. Students arriving late by more than half of their lesson period will be considered absent and their instructors will be dismissed.
Waiting Room Policies.
We no longer offer extended waiting in the lobby area of Music Quarters. Students may enter the lobby for a brief wait prior to their lesson. Please keep waiting children in the lobby. Waiting children should not be in the lesson room area or hallway since this is distracting to the music students. Do not drop off children more than five minutes prior to lesson time and children must be picked up immediately after their lesson. Children under the age of 10 should be escorted into the studio by a parent/guardian and remain with the child until the instructor is ready to begin their scheduled lesson.
In the event of inclement weather, the studio manager will make a decision as to whether the studio will be open and lessons will be in session. A message will be left on the voice mail and postings made on Music Quarters’ Facebook page and website if the studio will be closed. Efforts will be made to call students if possible. If the studio is closed, instructors will arrange makeup classes. Credits will not be issued. Instructors may opt to offer virtual lessons in the event of inclement weather closures.
Withdrawing From Lessons
If a student wishes to discontinue lessons, a two-week written notice is required by completing our online "Withdrawal Form." These 2-lessons must be paid regardless of the student's attendance to these final lessons. The notice will begin the following week after the date the notice is received by Music Quarters.
Lessons stopped without a two-week notice or no-shows will still be responsible for paying for the two lessons regardless of attendance. These two lessons will be auto-drafted from your bank account or auto-charged to your credit/debit card if they have not already been paid. If lessons have been paid in advance and a two-week notice has been given, any lessons remaining on your account after the 2-lesson notice will be refunded.
If a student will miss more than two consecutive weeks of lessons due to extended vacations, summer camps, illness, injury or any other reason, it is best for the student to Withdraw from lessons. Music Quarters cannot hold lesson spots for students without payment if the student will be absent and instructors are not able to schedule makeups for extended absences. Please discuss your situation with your instructor and studio manager if you will be missing numerous lessons at anytime during your enrollment to discuss your options.
If you need to discontinue your lessons just click on the
"Withdrawal Form" button to complete the form.